Privacy Policy

Nana Approved, LLC: PRIVACY POLICY

Nana Approved, LLC

Privacy Policy

Effective Date: June 15, 2026

1. Introduction

Nana Approved, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.nanaapproved.com (the “Site”), purchase or access our digital products, or otherwise interact with us.

Please read this policy carefully. By using the Site, you agree to the practices described here. If you do not agree, please discontinue use of the Site.

This Privacy Policy should be read alongside our Terms of Service, which governs your use of the Site.

2. Information We Collect

Information You Provide Voluntarily

We collect information you choose to give us directly, including when you:

Purchase a product (name, email address, billing information)
Complete a contact or inquiry form (name, email address, message)
Subscribe to our email list (name and email address)
Book a Discovery Call or institutional consultation (name, organization, email, phone)
Submit a testimonial or feedback

We do not require you to create an account to access free content on the Site. Account information may be created automatically when purchasing and accessing certain digital products delivered through our platform.

Information Collected Automatically

When you visit the Site, certain information is collected automatically through Kajabi, our website and course platform. This may include:

Pages visited and time spent on the Site
Browser type and operating system
Referring URLs (how you arrived at our Site)
General geographic location (country or region, not precise location)
Device type and screen resolution

This information is collected in aggregate and is used to understand how visitors use the Site and to improve the user experience. It is not used to identify individual users.

Information We Do Not Collect

Nana Approved, LLC does not collect Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). Our educational resources do not require you to disclose any health, medical, or clinical information. We are not a healthcare provider and do not operate as a covered entity under HIPAA.

We do not knowingly collect personal information from children under the age of 13. Our products are intended for parents, caregivers, and healthcare professionals. If you believe a child has provided us with personal information, please contact us immediately at [email protected].

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your purchases and deliver digital products
To respond to your inquiries, questions, and support requests
To send transactional emails (order confirmations, delivery instructions)
To send educational updates, newsletters, or promotional communications, if you have opted in
To conduct Discovery Calls and institutional partnership discussions
To improve our Site, products, and services based on aggregate usage data
To comply with legal obligations

We will not use your information for any purpose materially different from those described above without your consent.

4. Analytics & Cookies

Kajabi Analytics

This Site is built and hosted on Kajabi. Kajabi’s built-in analytics are enabled on our Site and track visitor events such as page views, product interactions, and purchase activity. This tracking is performed by Kajabi on our behalf and is subject to Kajabi’s own Privacy Policy, available at www.kajabi.com/privacy.

We do not use Google Analytics, Meta Pixel, or any other third-party advertising or behavioral tracking tools on this Site.

Cookies

Kajabi and our Site may use cookies — small text files stored on your device — to maintain session information, remember preferences, and support platform functionality. These are primarily functional and operational cookies necessary for the Site to work properly.

You may configure your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality of certain areas of the Site, including the ability to complete a purchase or access purchased content.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

Service Providers

We work with a small number of trusted third-party service providers who assist us in operating our business. These currently include:

Kajabi — website hosting, course delivery, email, and payment processing
Stripe and/or PayPal — payment processing (we do not store full payment card information)

These providers are authorized to use your information only as necessary to perform services on our behalf and are contractually obligated to protect it.

Institutional Partners

When hospitals, health systems, or other institutional partners license our materials, we may share aggregate, anonymous utilization data with those partners (such as total QR code scans or resource access counts). We do not share any individually identifiable information with institutional partners.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Site if such a change occurs.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain our business records, and comply with legal obligations. Purchase records are typically retained for a minimum of seven (7) years for tax and accounting purposes.

If you wish to request deletion of your personal information, please contact us at [email protected]. Note that certain information may need to be retained to comply with legal or contractual obligations.

7. Your Rights & Choices

Email Communications

If you have subscribed to our email list, you may unsubscribe at any time by clicking the “Unsubscribe” link in any email we send, or by contacting us directly at [email protected]. You will continue to receive transactional emails related to purchases you have made.

Access & Correction

You may request access to the personal information we hold about you, or ask us to correct inaccurate information, by contacting us at [email protected].

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at [email protected].

Connecticut Residents

If you are a Connecticut resident, you may have rights under the Connecticut Data Privacy Act (CTDPA), including the right to access, correct, delete, and obtain a copy of your personal data, and the right to opt out of certain processing activities. To exercise your rights, contact us at [email protected]. We will respond to verified requests within 45 days.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our Site is hosted on Kajabi, which maintains its own security infrastructure and protocols.

No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.

9. Third-Party Links

Our Site may contain links to third-party websites, including affiliate product recommendations and resource links. These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any site you visit.

10. Institutional Partners & B2B Use

If you are a hospital, health system, birth center, or other institutional partner, your organization’s use of Nana Approved materials is governed by your Institutional License Agreement. This Privacy Policy governs general public and consumer use of the Site.

As noted throughout this policy, Nana Approved does not collect or transmit any patient data, family health records, or Protected Health Information (PHI) in connection with institutional partnerships. QR code access is anonymous and requires no login, registration, or personal data from end users (families).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically.

For material changes, we will provide more prominent notice, such as an email notification to subscribers or a notice on the Site homepage.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Nana Approved, LLC
[email protected]
www.nanaapproved.com
Cromwell, Connecticut

Developmental Continuity Model™ (DCM) and Nana’s Notes® are proprietary educational resources of Nana Approved, LLC.